When [KORYAK] first approached Eaton about outsourcing our Oracle Applications support, I had my reservations. Surrendering control and security of our application environment was a very daunting proposition. The potential for saving $1 Million annually, the predictability of fixed support costs over a three year period and the promise of high service levels were key factors in my decision to outsource our Oracle support to KORYAK.

During the first year of the Outsourcing Agreement signed with KORYAK, we've achieved great things! Our users are very happy with the thorough and responsive answers they receive when they contact KORYAK. Critical issues are worked 7-by-24 even though our contract does not call for such support. Turnaround time for queries to the help desk is typically less than 1 hour! Monthly status reports provide us with detailed information on where our problems lie, and identify opportunities for process improvement and additional training. The support you provide for the standard Oracle Applications, hundreds of custom interfaces, forms and reports in our environment is excellent.

During the course of the past five years, we at LYNX Services have had the opportunity to engage KORYAK Consulting, Inc. on two especially challenging and critical assignments for our business ... I have found KORYAK Consulting to be of added value to my business and I can wholeheartedly recommend KORYAK Consulting to anyone looking fo a partner who is thoroughly committed to helping their business succeed.